Shipping Policy

At Bell’s Tiny Tails, I want to make ordering as simple and straightforward as possible. All orders are carefully packed and sent from my business in St Neots, Cambridgeshire.

📦 Processing Your Order

Orders are usually processed and dispatched within 1–3 working days after payment has been received.

During particularly busy periods, weekends, bank holidays or promotional events, dispatch may take a little longer. If there is likely to be a significant delay with your order, I will contact you where possible.

Once your order has been dispatched, you will receive confirmation that your order is on its way.

🚚 Delivery

Orders are sent using a tracked delivery service - Royal Mail. 

Delivery times can vary depending on the destination and the delivery service being used. While I will always do my best to ensure your order reaches you as quickly as possible, delivery times are estimates and are outside of my direct control once your parcel has been handed to the delivery provider.

Please make sure that your delivery address is correct when placing your order. Bell’s Tiny Tails cannot be responsible for delays or additional costs caused by an incorrect or incomplete address.

♻️ Reused Packaging

As a small business, I try to keep waste to a minimum.

Where suitable, I may use clean, safe and suitable second-hand packaging when sending your order. This may include reused boxes, envelopes or other packaging materials.

This helps reduce unnecessary waste and gives packaging another useful life.

So don't be surprised if your parcel arrives in packaging that has been used before — your items will still be packed carefully and securely. ♻️🐾

📍 Local Collection – St Neots

If you live locally in St Neots, you may be able to collect your order directly from me instead of having it delivered.

If you would like to collect your order, please contact me after placing your order so that we can arrange a suitable collection time.

Please do not visit without arranging collection first, as I may not always be available.

📦 Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact me and I will do my best to help.

Where tracking is available, I can provide the relevant tracking information so that the progress of your parcel can be checked.

Please remember that once an order has been handed to the delivery provider, delivery is outside of Bell’s Tiny Tails direct control. However, I will always do my best to assist with any delivery problems.

📋 Damaged Parcels

If your parcel arrives damaged, please contact me as soon as possible.

Where appropriate, please provide photographs of the packaging and the items received. This will help me investigate the issue and, where necessary, raise it with the delivery provider.

🌍 UK Delivery

Bell’s Tiny Tails currently offers delivery within the United Kingdom.

If you have any questions about delivery to your particular location, please contact me before placing your order.

❤️ Questions?

If you have any questions about your order, delivery or collection, please don't hesitate to get in touch.

Bell’s Tiny Tails
📍 St Neots, Cambridgeshire
🐾Small business • Personal service • Local collection